24-Month Warranty

ShimChingMD provides its customers with a 24-month warranty from the date of customer purchase. The warranty is valid with proof of purchase and is not conditional on registering the device.

What Is Covered

The warranty covers defects in materials and workmanship.

For issues involving individual components, the applicable component may be replaced. Where the issue affects the device itself and requires a complete replacement, a replacement device may be provided.

Examples of issues that may require warranty support include:

Controller replacement can resolve:

• Controller screen not turning on
  
• Controller unable to switch modes
  
• Controller unable to charge
  

Full unit replacement is required for:

• LEDs on the mask not working
  
• Poor contact with the power cable
  

For replaceable components such as the controller, USB cable, storage bag, or user manual, the applicable part may be replaced.

If the issue is with the mask or mat itself, such as the LEDs not working, the complete unit may be replaced.

What Is Not Covered

The warranty does not cover damage caused by:

• Misuse
  
• Accidents
  
• Improper use
  
• Water exposure resulting from improper use
  
• Other user-related damage
  

How to Submit a Warranty Claim

To help process claims quickly, please provide:

1. Reference Number
   
2. Product video showing the issue, preferably where possible
   
3. Usage details
   
4. Purchase date
   

The Reference Number is normally located near the USB-C end of the power cable.

What Happens After You Submit a Claim

Once we receive a complete claim, our customer service team will review it and provide a response and solution within 48 hours. In most cases, we can respond within 24 hours, and sometimes within 3 to 4 hours.